Many passengers say securing transport after work has become increasingly difficult, forcing them to spend extended periods at roadside loading points while waiting for vehicles. The situation, they say, has become a routine challenge that affects productivity, family time, and overall well-being.
One commuter, who requested anonymity, described the daily frustration.
"Sometimes we wait for a long time before getting transport. You can stand here for almost an hour before finding a vehicle."
Another passenger said the delays have a direct impact on life after work.
"It delays my arrival home and affects my evening plans. By the time I get home, I am already exhausted."
Several commuters attributed the situation to the high demand for transport during peak hours, coupled with an inadequate number of commercial vehicles operating on the route. They believe increasing the number of vehicles during busy periods would significantly reduce waiting times and improve the commuting experience.
"There should be more vehicles during peak hours so that people do not spend too much time waiting," another commuter suggested.
Others appealed to transport operators and the relevant authorities to take steps to address the recurring problem.
"We hope more vehicles can be made available during peak hours to reduce waiting time and make movement easier for passengers after work."
A visit to the area during the evening rush hour revealed long queues of commuters waiting at designated loading points, heavy traffic congestion, and some passengers walking considerable distances in search of available transport.
Residents believe that improving transport arrangements and increasing the availability of commercial vehicles during peak periods would ease congestion, shorten waiting times, and enhance mobility for workers and other commuters.
As concerns continue to grow, commuters are urging transport operators and city authorities to implement practical measures that will provide more reliable and efficient transportation services during the busiest hours of the day.